Don't pay for discrimination

Adam Bernstein discovers how respect pays
Published:  03 January, 2017

An allegation of discrimination in the workplace can create significant problems for employers and, while the total overall number of employment tribunal claims are falling, employers continue to face discrimination complaints on a regular basis.


Uniformly taxed

Adam Bernstein investigates benefits of workwear
Published:  31 October, 2016

Many firms now offer staff a uniform as both a form of corporate branding and also as a perk. In providing a uniform, employers have to keep on the right side of HMRC's rules and regulations. While the principles are in theory clear, the devil is, as always, in the detail.


Petrol puts up a fight

Sales of diesel powered vehicles are slipping
Published:  24 October, 2016

When the new car sales figures for 2015 were announced at the beginning of this year, there was one statistic that seemed to be slightly overlooked. Although it was a tiny majority, petrol vehicles outsold diesel for the first time in five years.


Difficult employees

Adam Bernstein highlights correct HR procedure
Published:  15 August, 2016


Editor's Comment

Can you have too much of a digital life?
Published:  11 August, 2016

I’ve just finished writing a piece on the digital revolution that is sweeping our industry and I must admit that it has surprised even me! It really is a case that you need to understand how to work online in order to succeed, not just in the automotive industry but in any.


Did you miss out?

Neil Pattemore highlights why you should attend big events
Published:  01 August, 2016

Some of you may have read the article I wrote in the June issue about why you should have considered taking the time out of your business to go to the Automechanika exhibition at the Birmingham NEC. This show was likely to be better than previous shows and came at a time when the rate of change in the industry was increasing. The old adage of ‘knowledge is power’ is ever-more important.


Editor's Comment

The UK has voted so what happens now?
Published:  24 June, 2016

So the results are in, and that appears to be the only thing that is ‘in’ at the moment. After a four-month campaign the UK will be exiting the European Union. Whether it is the right or wrong choice remains to be seen and it is not for me to say, but as it is happening we can all only hope it’s best for the country.


Removing the removers

Phil Curry looks at the problem of DPF removal
Published:  03 June, 2016

A car cannot pass its MOT without a DPF in place, should it have left the factory with one. This statement is true and has been true since February 2014, yet the MOT is still only a visual check with no parts allowed to be removed for inspection, a loophole that is constantly being exploited by DPF removal companies.


New Horizons

Neil Pattemore looks at current automotive technology
Published:  18 May, 2016

You will be very familiar with the increasingly sophisticated vehicle technology as more and more software related functions are implemented by the vehicle manufacturers, yet this creates a range of challenges when repairing the vehicle.


In or out?

Adam Bernstein explores the referendum question
Published:  06 May, 2016


New Year, New Challenges

Neil Pattemore shares tips on analysing your business
Published:  22 February, 2016

The Christmas cheer is well and truly behind us and the realities of business life need to be addressed to see if 2016 can be better than 2015.


A rallying call

The IAAF focuses on 'survive and thrive'
Published:  01 February, 2016

The IAAF annual conference in 2015 ran under the title ‘Survive and thrive’, indicating to the industry that the aftermarket can succeed if it overcomes the challenges that have been put in its way.


Certifying your future...

Published:  26 November, 2015

The rate at which the modern car is developing to include new functions based on new technologies is exponential.


Pass or Farce?

The New MOT system had its problems but will benefit the industry in the long-term
Published:  03 October, 2015

Sitting in front of me is an MOT certificate for my Focus ST170, handwritten. It's the first handwritten certificate I've had in a very long time and if I didn't know better, I'd think the MOT system has gone backwards as a result.


A vision of the next five years

How different will the aftermarket be by 2020?
Published:  25 June, 2015

By Neil Pattemore


Moving with the times

Where could the MOT be heading?
Published:  11 June, 2015

By Neil Pattemore


One size fits all

What is the best marketing method?
Published:  24 April, 2015

By Andy Vickery


Pensions just aren't sexy

Loosening the pension rules will bring its own set of problems
Published:  07 April, 2015


EU debates parts approval

Your choice of spare parts is under threat
Published:  02 April, 2015

By Neil Pattemore


The future is digital

Drive to Digital Now explains latest news on digital radio
Published:  30 March, 2015

By Phil Curry


The personal touch

Andy Vickery explains how newsletters can boost business
Published:  20 March, 2015

There's a little advertising and marketing ditty that I remember from way back, probably to at least the early 80s, that related to producing marketing material for clients - it went: 'If the client moans and sighs, make his logo twice the size; If he still should prove refractory, show a picture of his factory; But only in the direst case, should the client show his face!'


A move forward

Technology has advanced and this year the aftermarket is likely to see it
Published:  16 March, 2015

By Phil Curry


Game-changing tech

Could telematics be used to take business away from independents?
Published:  02 March, 2015

By Neil Pattemore


The future is already here

There are some big challenges ahead for the aftermarket, Neil  explains what's in store
Published:  12 February, 2015

By Neil Pattemore


Big challenges facing our industry

We spoke with IAAF Chief Executive Wendy Williamson before the annual conference
Published:  06 February, 2015

The IAAF is one of the industry bodies at the forefront of protecting the independent aftermarket from the challenges coming up from the vehicle manufactures (VMs). Chief Executive Wendy Williamson discussed how the IAAF is working in Europe.


Professional responsibility

A cautionary tale into conducting business properly
Published:  02 February, 2015

By Mike Owen


The future is already here

There are some big challenges ahead for the aftermarket, Neil explains what's in store
Published:  21 January, 2015

By Neil Pattemore


Review of the year: Part 1

A look back at the news of 2014
Published:  06 January, 2015

January


Review of the year: Part 1

A look back at the news of 2014
Published:  06 January, 2015

January


Countering the counterfeits

A look at the consequences of using fake parts and data in vehicle servicing
Published:  22 October, 2014

By Neil Pattemore


The customer lifecycle

Give some thought to your customer relations
Published:  21 October, 2014

By Andy Vickery


The loan car

Mike looks into the benefits and pitfalls of offering a service of convenience
Published:  30 September, 2014

By Mike Owen


United we stand

How can our divided industry be brought together?
Published:  22 September, 2014

By Neil Pattemore


It's a classic

As technological developments continue at a pace, will the classic car repair market suffer?
Published:  08 September, 2014

If I showed a Nokia 5110 to a teenager they would probably ask what it is. If I told them it was a mobile phone, they may laugh and will probably ask how many apps it has or whether it is 4G enabled. Technology moves at a frightening pace and older components are quickly forgotten. If you want that Nokia repaired you would need a specialist.


Reaching out to customers

Andy Vickery looks at why sometimes the old methods are the best when advertising
Published:  01 September, 2014

By Andy Vickery


Choose your partners carefully

Parts supply chains have come under some scrutiny after recent events
Published:  26 August, 2014

By Neil Pattemore


A slippery situation

As vehicle technology develops, so too does the oil that goes into the engine
Published:  20 August, 2014

There is more to oil than simply putting it in the filler cap and making sure the levels are correct. It lubricates, reduces friction and helps an engine to perform at the peak of its power.


Sending out the right messages

This month, our marketing expert suggests carefully crafting your message to customers
Published:  13 August, 2014

By Andy Vickery


Death knell for diesels

Will the latest emission regulations suffocate the diesel industry?
Published:  06 August, 2014

By Neil Pattemore


Caravan carnage

EU legislation didn't include a recommendation for annual trailer or caravan checks
Published:  23 July, 2014

Last month, we reported about the scare over the potential split of MOT and servicing workshops, with the EU already having passed legislation on roadworthiness and not including any such proposal.


An invalid argument

Extended vehicle warranties are not a problem for workshops
Published:  23 June, 2014

Last month, we ran a story concerning an update to the Castrol Trend Tracker, showing a decrease in the market share of the independent workshop. Meanwhile, the franchise dealer sector held its share, its first non-decline in seven years.


Can tyres inflate your business

Changes in tyre technology presents opportunities for all
Published:  27 May, 2014

By Neil Pattemore


Be more social

Networking sites offer a way of reaching thousands of customers
Published:  06 May, 2014

The world is much more digital today than it was even a decade ago. The invention of the smartphone has meant that individuals always have an online presence and are able to write and interact with many more people than ever before.


North of the border

The Scottish aftermarket industry is in safe hands with training at GTG
Published:  24 April, 2014

The city of Glasgow is currently undergoing a large redevelopment programme. The old high-rise flats are being torn down, a new hospital is being built and the commonwealth games are just around the corner.


A Health and Safety perspective

We spoke to the HSE about the potential issues surrounding EVs in the workshop
Published:  10 April, 2014


Customer focus

Looking after clients is a way of life at Snap-on
Published:  03 April, 2014

Nestled in the east of the country, in a county that has no motorways but plenty of canals, sits the UK Headquarters of Snap-on Diagnostics and Equipment.


Fighting the fakes

Counterfeiting is prevalent in all markets, including our own
Published:  28 March, 2014

For some people, the best way to make money is develop a cheap product, brand it as something more expensive and sell it at a high price based on the manufacturer's name. This is happening all over the world in a number of different markets, such as pharmaceuticals, food, consumer goods and the automotive aftermarket.


How to stand out from the crowd

Make it easier for motorists to choose your garage by telling them why you are different
Published:  28 March, 2014

By Andy Vickery


Apprentices and your business

Training the next generation can also bring you a good return on investment
Published:  21 March, 2014

By Neil Pattemore


Licence to service

Is licensing necessary in the garage industry or do workshop schemes suffice?
Published:  10 March, 2014

The garage industry has taken a beating recently, with claims that the profession is rife with cowboys who will take their customers for a ride, charging for work that is not needed and completing some jobs to a dangerous sub-standard degree.



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