Used cars get most OFT complaints

More complaints still made about used car transactions than any other purchase says report

Published:  22 November, 2011

A RECENT report from the OFT showed used cars were the number one topic of complaint by members of the public.

The figures show:

A spokesman from watchdog Consumer Direct suggested a reason for many complaints is due to the sellers refusing to deal with legitimate complaints or provide appropriate compensation. He said: "Whilst we acknowledge that the [types of complaint listed in the report] are an aspect to be considered, it must be viewed in context when customers have unrealistic expectation when buying a car made up of components which are at different levels of wear and may be approaching the point of failure."

The spokesman pointed out that used cars mean worn cars.  He stressed the need for OFT guidelines, saying: "We need clearer guidance from authorities with what those reasonable expectations from the consumer should be, rather than the legal jargon continuously issued."

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