London T-Charge launches

Published:  23 October, 2017

London’s new T-Charge came into force today (Monday 23 October 2017).


Under the new system, drivers of older, higher polluting vehicles pay the £10 T-Charge, on top of the existing £11.50 congestion charge when entering central London’s congestion charge zone.


The T-Charge is expected to affect 10,000 drivers in the capital each year and will apply between 7am and 6pm, Monday to Friday.
The T-Charge  has been introduced in a bid to cut London's toxic air pollution levels, which at present exceed the World Health Organisation's limit for PM2.5 particles.


The T-Charge is the first in a series of new rates set to be brought in for London. The new charge is due to be superceded by a stricter Ultra-Low Emission Zone by 2020.


Drivers can see if their vehicle is affected by the T-Charge via TfL's online checker:  https://tfl.gov.uk/modes/driving/emissions-surcharge

Related Articles

  • Facing a new Brexit world  

    Facing a new Brexit world in the automotive aftermarket was the overarching theme of the IAAF Conference 2017, held just before Christmas.

    There is nothing particularly festive, or easy, about reversing out of the world’s largest free-trade area without mirrors, so keeping a clear head is vital.

    IAAF CEO Wendy Williamson’s opening remarks were as clear headed as you could wish for. They had a Yuletide feel, themed around the 12 days of Christmas. Among the issues covered were Brexit, emissions, the proposed MOT changes, automotive technology, consumer lifestyle changes.. On tech, Wendy observed: “Automotive technology is moving at a rapid pace, and this is yet another challenge we have to face.” Talking about lifestyle changes, she said: “Consumer expectations are changing, ownership patterns are changing, and there are new entrants to the sector like Google and Apple, along with changes to the distribution structure.

    "With reference to impact of Brexit, Wendy said: “What a journey we have ahead of us. I don’t think anyone thought it was going to be easy, but now we know how difficult the process will be.” On emissions, Wendy commented: “Yes, older vehicles emit NOx, and yes some manufacturers were less than honest, but we were encouraged to buy them. Cars with newer Euro 6 engines are much cleaner, and yet diesels are demonised in the press. Meanwhile ships, planes, wood-burning stoves are all far worse for the environment. We need a concerted effort to confront this.”

    “The UK’s infrastructure cannot support a  major move away from the internal combustion engine,” she added.

    On industry as a whole, Wendy highlighted the resilience of the aftermarket: “We must continue to invest in equipment and training to stay ahead.  All we ask for is a level playing field and the ability to continue to access information. There is a role for our industry in the future, and that future is bright despite the challenges we face.”

    Economy
    Following the introduction to the morning session by F1 legend Johnny Herbert, the first presentation of the day provided an opportunity to re-examine the impact the aftermarket has on the overall economy. Dr Julia Saini, vice president consulting at Frost & Sullivan looked at the importance of the UK aftermarket to the UK economy and the impact of Brexit on the sector.
    On the economy, citing the SMMT figures launched earlier this year at Automechanika Birmingham, Dr Saini said: “2016 was another year of growth, up 2.4% to 21.6bn, delivering £12.5bn to the economy and an extra 1,400 jobs.”

    On Brexit, she commented: “The impact of the decision could be manifold. Consumer impact could be higher prices for parts and decreased spending on car maintenance. Introduction of WTO trade rules and tariffs of between 2% and 4.5% on imported components would have an impact.

    “The current lack of clarity between the UK and EU is another area of concern to us. The aftermarket is suffering from a considerable trade imbalance – it imports twice as much as it exports.” It was not all bad news however: “Although we are running a trade imbalance, the UK is delivering a wide variety of parts and components into Europe and other markets like Asia.
    If UK companies could compete on price there are opportunities for the sector in emerging markets.”

    "Moving onto e-retailing trends, Dr Saini commented: “It is likely even more consumers will buy parts online.”

    On the evolution in personal mobility, Dr Saini said: “The way we are using cars is changing. Car sharing and e-hailing could remove up to 460,000 cars from UK roads by 2025.  Businesses should capitalise on this and target car sharing and e-hailing operators as potential new customers for the aftermarket. Also, working with fleet companies enables businesses to service more vehicles, and also offer some fleet operators who in-source servicing significant savings. It is worth looking into which companies have in-sourced capacity that cannot meet the demand and make an offer.”

    In conclusion, looking ahead at the need for the renewal of the workforce and the entry of new talent to the sector, Dr Saini added: “The industry  must work with schools and government to attract more young people to the industry.”

    Next up was Quentin Le Hetet, general manager at GIPA, who was examining the impact of global influences on the UK aftermarket.

    Looking at global sales trends, Quentin compared the 137.9% growth in car registrations in China between 2011 and 2017 with the situation in Europe. “Every year, 25m new cars are registered in China. That’s almost the equivalent of the entire UK car parc, every year.”

    In the same period, the whole of Europe saw a 3.7% increase. “The car market we are in is not going to greatly increase in future.”
    On Britain, Quentin said: “UK registrations are dropping. This is the only G5 country seeing a decrease. This means the UK car parc is not going to grow as fast as it used to. It’s not a threat, but it means the average age of cars is going to increase from 7.6 years upwards.

    “The attraction of the franchised sector is going to decrease, and this is good news for the aftermarket.”

    Consolidation
    Quentin’s next topic was the wave of ownership changes still washing across the parts supply sector. Looking at the major factor chains in Britain, he commented: “It is interesting to note that three of them are owned by North American parents, and that two of those have been bought out in the last year. They are part of a consolidation trend that is going on at a European level.”
    Looking for a reason behind the Atlantic crossing taking place, Quentin mused: “In North America, a lot is done by the driver, where in Europe it is done by professionals. This is why there is a lot of interest – more margin. Britain is a gateway to Europe as well, as English is spoken.”

    Quentin then covered the growth of garage schemes and soft franchises. While Britain is still some way behind the continent in this area, Quentin thought they offered some advantages: “I think the benefit of the schemes is that they make the garage more professional.”

    Labour rates were up next, and Quentin pointed out that while franchised dealers, Autocentres and fast-fits had all seen labour rates rise since 2012, independent rates had actually dropped. “Many independents gauge their labour rate by seeing what their local competition is charging, and then charging £2 less per hour. This shows the kind of support businesses need.”
    This is a challenge for the wider industry too: “How can we sustain
    the sector and provide support and training to help the sector stay in business?”

    Online service providers
    The challenges didn’t stop in the next session, as Alistair Preston, co-founder at whocanfixmycar.com contextualised the rise of online service providers and showed how garages can increase their customer base by taking the leap.

    “The UK consumer is a big car of aggregators, and we have the insurance sector to thank for that. There is an ongoing willingness
    by UK consumers to embrace these platforms.”

    Commenting on the success of their offering, Alistair observed: “If the garage is paying us money, then their workshops are full of
    our customers.”

    Alistair went on to point out how garages are making the most of the site, along with industry partners like  parts suppliers. In some cases they are working with garages to promote specialists in certain areas: “This evolution of independent garages getting smarter and more organised is only going to increase.”

    Right2Choose
    The IAAF’s Mike Smallbone followed, and he provided information on Right2Choose, and highlighted how the campaign will be kicking up a gear in 2018. “The issue is who has the right to service and repair the vehicle in the warranty period, and is also about who has the right to receive data. Right2Choose is all about choice,” Mike added. “If the consumer wants to go to the dealer, then they will. We want to make sure they know they have the choice.”
     
    Clearly we will be hearing more about this. Watch this space.

    Developments
    After lunch, a change of lane as Olaf Henning, corporate executive vice president at Mahle, showed how F1 technology is being used to drive parts developments in the aftermarket.

    “What is important is how we use motorsport as a laboratory,” said Olaf. He cited the steel piston the company developed in 2008, that was used in a Le Mans car in 2009 and by 2015 was in series production. “This was in less than a decade. It does not always go this way but shows what can happen.”

    Looking at the drivetrain, Olaf cited Mahle’s dual strategy on the issue of EVs and the internal combustion engine: “Do we need EVs that can drive 500kms? I don’t think so. I think we will see drivetrains being more diverse rather than either-or.”

    Future technology
    Staying with technology, IMI chief executive Steve Nash was up next. Commenting on the proposed phasing out of conventional petrol and diesel systems by 2040 at home and abroad, Steve tended towards cautious scepticism. On the potential impact  on garages, he said: “There will undoubtedly be a change in the market. I do believe there will be more call for people to specialise. If you are a small garage then there will be an advantage to be part of a larger network.”

    On the government’s attitude to the EV challenge, Steve said: “They are looking at infrastructure, but the one thing they are not looking at is skills.”

    Looking at possible threats ahead Steve said: “There is very little money in selling new cars. The margins are razor thin. All the money is in used cars and aftersales. It is a very important part of the business.”

    He then went on to examine how different ownership models for vehicles could put manufacturers firmly in the driving seat: “The future sales model would give them a lot of power over the aftermarket if they kept ownership of the vehicles.”

    The last speaker of the day prior to summing up by IAAF president Lawrence Bleasdale was Figiefa technical director and long-term Aftermarket contributor Neil Pattemore. He looked at the latest technical threats emerging from the UK and Europe. Access to the OBD port, the wider issue of access to technical information, the machinations of Type Approval and many other issues were covered.

    “It has been one of the most challenging and most difficult of the seven years I have been in Brussels” said Neil, who went on to discuss the gains the organisation has made on behalf of the sector during the year, and where the sector was winning back some ground.”

    With that closing statement from Lawrence Bleasdale, the conference ended on a positive note.




  • The good and the great 

    Being part of Top Technician for the last few years, I have seen many technicians succeed and develop new skills. Typically all are good rounded technicians and have great knowledge, but what makes the difference and makes the good into the great?
        
    It’s not just that they are lucky. The difference is that a great diagnostic technician will have a well-defined diagnostic process (or procedure) that they stick to every time.

    Process
    Some technicians start their diagnostic procedure with a well laid-out and defined process that they have normally learnt, often from training courses. As with any new process, it starts slowly as theory is put into practice until it becomes natural.
        
    Many technicians typically revert ‘back to type’ during the early stages, as their older method seems to make the diagnostic process shorter. As a result they believe it could make them more money. Yes, in the short term they may be right. However, normally in the longer term a well-defined diagnostic process proves to be infallible especially when the fault is difficult to diagnose or a vehicle that has been to several garages and the fault is still apparent.
        
    Many technicians also try to shortcut the process, taking out some of the steps that don’t seem to help in finding the answer. Sometimes a simple fault is made more complex by the technician overlooking the obvious in the second or third step, jumping from step one to step four because that’s where they feel comfortable. In this series of articles I’ll be covering the 10 steps that make up a well-planned, well organised, tried and tested diagnostic process. Use the process and refine it within your business, it works.
        
    Many businesses use a similar structured process and base their estimating/costing model on it
    as well.

    Meaning
    Let’s start at the beginning, with the meaning of diagnosis. Most technicians will look at the word and think it only relates to a computer controlled system and they have to use a fault code/scan tool to be able to diagnose a fault. This is not the case. Diagnosis can relate to any fault, whether that is electrical or mechanical. Therefore, the diagnosis can relate to an electronic fault by the malfunction indicator lamp (MIL) indicating a fault exists or a mechanical fault that exists within a clutch operating system.
        
    The meaning of diagnosis is: ‘The identification of a fault by the examination of symptoms and signs and by other investigations to enable a conclusion to be reached.’
        
    Or alternatively: ‘Through the analysis of facts of the fault, to gain an understanding which leads to
    a conclusion.’
        
    Both can relate to various professions.
        
    With this in mind, what have celebrity chef Paul Hollywood, your doctor, the green keeper at the local golf course and a automotive technician all  got in common?
        
    They all use a diagnostic process within their profession. Paul Hollywood is often seen as a judge within baking competitions. He uses his experience and process to perform a diagnosis on why a bread is not cooked correctly.
        
    Meanwhile, a doctor uses a diagnostic process to find an illness. A green keeper uses a diagnostic process to determine why the grass does not grow as green as it should, while a automotive technician performs a diagnostic process to find the fault on a vehicle.

    Let’s begin to go through the steps of the diagnostic process.

    Step 1: Customer questioning

    Being able to question the driver of the vehicle of the fault is always a very important part of the diagnostic process. Using a well-structured and documented series of questions can determine how the fault should be approached. Many experienced technicians do this part very well, but when a business becomes bigger, the customer’s information on a fault can get lost  when passed between the receptionist and the workshop.
        
    A document can be developed to perform this task, and is often the solution here.
        
    A customer has often seen a ‘warning lamp’ on the dash. They can only remember that it was an amber colour and it looked like a steering wheel. The document shown has a variety of warning light symbols that they can simply highlight to let the technician know of the MIL symbol and in the circumstances that the fault occurs (driving uphill around a right-hand bend etc).
        
    Much of the diagnostic process is about building a picture before the vehicle is worked on. Trying to fix the fault by jumping to step 4 or step 5 can often neglect what the customer has to say. One of the last steps in the diagnostic process is to confirm that the fault has been correctly repaired and will not occur again (‘first time fix’). How can the fix be successfully tested if the circumstances where  the fault occurred are not replicated during the final stages of the process?
        
    The MIL illuminating again (recurring fault) when the vehicle is driven by the customer is not always as easy to fix a second time, as you need to fix the vehicle fault as well as fix the customer, who has been forced to return.

    Step 2: Confirm the fault
    Some technicians just seem to take the fault highlighted as by the job card (or similar document) and diagnose the fault without first confirming, which can take some time to complete. This step might involve a road test to confirm that the fault exists. The apparent fault may be just a characteristic of the vehicle or the receptionist/customer may have explained the fault to be on the other side of the vehicle.
        
    Therefore, it is imperative that the technician confirms that the fault exists and the situation that the
    fault exists within, all providing additional information on building
    the picture before actually working
    on the vehicle.

    Step 3: Know the system and its function
    In order to fix a vehicle fault(s) a technician will first need to understand how the system works. If a technician doesn’t know how the system works how can they fix it?
        
    Don’t be shy or foolish and indicate that a technician knows everything (even on a specific manufacturer brand). Every technician sometimes needs to either carry out new system training or just have a reminder on how a system works.  
        
    With all the systems now fitted to a vehicle, it’s not surprising that a technician cannot remember every system and its function especially to a specific vehicle manufacturer or the model within the range. A technician may just need to remind themselves on the system operation or fully research the vehicle system.
        
    Most vehicle manufacturers will provide information on how a particular system works and how that system integrates (if applicable) with other systems of the vehicle. Spending some time researching the system can pay dividends in terms of time spent diagnosing the system and it is also educational. System functionality can often be learnt from attending training courses but if these are not available the information can be sourced from various other sources such as websites.
        
    External training courses can provide additional benefits especially discovering how a system operates and understanding its functionality and how the various components work. They will also allow the technician to focus on the specific system without the distraction of customers or colleagues.
        
    Once the system is thoroughly understood, the technician may be able to make some judgements as which components are ok and those which may be faulty and affect the system operation.

    Refine
    Just to recap on the three diagnosis steps covered in this article, these were:
    Step 1: Customer questioning
    Step 2: Confirm the fault
    Step 3: Know the system and its function

    Remember to follow the process and don’t try to short circuit it. Some steps my take longer to accomplish than others and some may be outside of your control (it may be necessary to educate others). Practice, practice, practice. Refine the process to fit in with your business and its practices, align your estimating/cost model to the process to be able to charge effectively.

    Next steps
    In the next article I will be looking at the next four steps which are seen to be:
    Step 4: Gather evidence    
    Step 5: Analyse the evidence
    Step 6: Plan the test routine
    Step 7: System testing

    The last article in this series will indicate the final three steps and how to fit them all together in order to become a great technician and perhaps win Top Technician or Top Garage in 2018. Go to www.toptechnicianonline.co.uk to enter this year’s competition. The first round is open until the end of February 2018.
        
    Every entry is anonymous so have a go!

  • Mintex: New to range MINI, Ford and BMW pads available  

    Mintex has added a number of new references for Mini, Ford and BMW applications to its aftermarket range. The new additions are front brake pads for the MINI Countryman JCW ALL4 (2017), Ford Kuga (2016) and BMW i8 hybrid (2015).

  • New packaging and products for Japanparts, Ashika and Japko 

    New packaging has been launched for the three brands in the Japanparts Group. While maintaining the pre-existing colour schemes for Japanparts,  Ashika and Japko,  the new packaging shows off a new image. On top of the new design, packaging also features an updated layout that is intended to be easier to read. The launch  of the new packaging also coincides with by the introduction of six new product families: Gear selection cables; Clutch control cables; Windshield wiper pumps; ABS sensors; Camshaft sensors; Crankshaft sensors.

  • Champion launches new braking portfolio  

    Federal-Mogul Motorparts’ Champion  brand has launched a new braking range to complement its existing aftermarket products portfolio. Champion’s braking range includes brake pads, brake discs and brake shoe kits, providing significant coverage of the European car parc. Champion now covers ignition, braking, lighting, filters and wipers. Ignition products include spark plugs, glow plugs, ignition coils, control units and wire sets. The filter range incorporates air, cabin, fuel and oil filters. Lighting consists of xenon, halogen and miniature lights. Wiper products include Aerovantage premium wipers, the Easyvision compact range and the Rainy Day value line.


Search

Sign Up

For the latest news and updates from Aftermarket Magazine.


Poll

Where should the next Automechanika show be held?



Facebook


©DFA Media 1999-2016

Mentés