Cool idea: MAHLE launches EV/hybrid thermal management guide

Published:  08 September, 2020

MAHLE Aftermarket UK has launched a new guide for technicians on thermal management in EVs and hybrids. The document looks at the importance of hybrid and electric technologies in the workshop and an overview of hybrid systems and their differences.


Triple British Touring Car champion Gordon Shedden joins GS as brand ambassador

Published:  08 September, 2020

GS Yuasa has named world Touring Car driver and British Touring Car Championship (BTCC) legend Gordon Shedden as an ambassador for its GS brand.


It’s a gas, gas, gas: Ricardo hydrogen engine test facility funding receives provisional approval

Published:  08 September, 2020

Ricardo has won provisional government funding for a new hydrogen engine test facility at its base in West Sussex.


RAC wins Groupe Renault customer service centre contract

Published:  08 September, 2020

The RAC has signed up with Groupe Renault to provide a customer service centre solution to its brands in the UK, including Renault, Dacia and Alpine.
 
The contract, which initially runs for three years with an option to extend for a further two, covers both retail and fleet segments, and will see the RAC support around one million customers. It includes everything from handling servicing and repair needs with dealers, managing vehicle downtime and the mobility needs of drivers, right through to managing ad-hoc requests such as providing vehicle-specific technical information and booking test drives.
 
As well as providing a traditional call centre, the contract also covers a range of digital services, including online webchat and social media.
 
RAC Business Roadside Managing Director Phil Ryan said: “While the demands and needs of customers differ significantly, our team recognises that every interaction – whether over the phone, online or in person – is an opportunity to build trust and loyalty and demonstrate to each customer just how committed to great service each brand really is. This matches the RAC’s approach to putting customers at the heart of everything we do.”
 
Renault UK Customer Experience Director Jean-Philippe Roubes added: “We are confident that our customers will benefit from not just the RAC’s strong automotive knowledge but also their unique ability to link roadside assistance services with overall customer services. The contact centre expertise, innovation, and flexibility of the RAC will help us to achieve our ambition to deliver industry leading customer services across all the Groupe Renault UK brands.”
 
The RAC has provided breakdown assistance to Groupe Renault brands since 2014.


EVs: Half of UK carbuyers still think 2035 too soon to switch

Published:  07 September, 2020

Almost half of UK motorists don’t feel ready to make the switch to an electric vehicle by 2035, a new survey from the SMMT has suggested.


LIQUI MOLY gives away exclusive tickets to MotoGP

Published:  04 September, 2020

LIQUI MOLY is giving away a pair of exclusive tickets to MotoGP, and will be sending the two lucky prize-winners to an unforgettable week including a race weekend of the racing bike series.


August car sales align with “quietest month” expectations

Published:  04 September, 2020


New car sales were down by just 5.8% in August, as the market returned to something like normal post-lockdown, according to the latest figures published today (Friday 4 September) by the SMMT.


TechMan garage voted Northampton’s best

Published:  04 September, 2020

In Town Automotive, the garage business out of which GMS provider TechMan grew, has been voted Garage of the Year in its hometown of Northampton.


Own your online presence: IGA publishes new Garage Guide to help independents

Published:  04 September, 2020

A guide to help independent garages develop a successful online identity that enables them to communicate with customers is being published by the IGA this month.


NGK pointing the way on MOTs via BoxClever

Published:  03 September, 2020

 NTK – the vehicle electronics brand of NGK Spark Plugs – is increasing the level of reward points for Lambda sensors from 100 to 1,000 points per sensor through its BoxClever garage reward programme during September, as part of its campaign to urge garages to be prepared for a surge in demand for MOTs.


Join ‘The Big Gadget Giveaway’ with The Parts Alliance

Published:  03 September, 2020

The Parts Alliance is offering its garage customers with an abundance of must-have prizes every week during September through its Big Gadget Giveaway.


OBD port remains open in UK Type Approval win

Published:  03 September, 2020

Ending years of concern over the status of the OBD port in a post-Brexit world, the Department for Transport (DfT) has confirmed that the OBD port will by law remain open for repair and maintenance information (RMI), and that this information will be made available in an electronically processable format.


Paying off? Eurorepar reports good feedback on Drive Now, Pay Later scheme

Published:  02 September, 2020

Eurorepar Car Service centres have reported a positive reaction to the network’s Drive Now Pay Later initiative.


IMI offers three-month free trial membership

Published:  02 September, 2020

The IMI has launched a new three month membership trial.


Scrappage definitely NOT happening: IAAF receives confirmation

Published:  02 September, 2020

The prospect of a vehicle scrappage scheme, which was mooted during the late spring as a potential way to boost the UK automotive sector, has been decisively quashed.


DPF Doctor Network scores a century

Published:  02 September, 2020

 


Castrol launches free engine warranty scheme

Published:  02 September, 2020

Castrol has launched an engine warranty scheme for members of their service network to offer their customers.


DENSO extends webinar programme

Published:  02 September, 2020

 DENSO Aftermarket has added more webinars to its free technical training platform.


Garage Services offering from LKQ ECP to help independents diversify

Published:  02 September, 2020

LKQ Euro Car Parts is launching a new Garage Services programme with a view to helping independents increase their opportunity to generate revenue by offering a wider range of more lucrative servicing areas.


TRICO becomes First Brands Group

Published:  01 September, 2020

TRICO has announced its new name, First Brands Group, along with the addition of two new brands, Brake Parts Inc. (BPI) and Champion Laboratories (Champ Labs).  


DVSA reveals top 20 postcodes for MOT demand during autumn

Published:  01 September, 2020

Areas where demand for MOTs will be highest this autumn have been revealed by the DVSA. All but one postcode across the UK will see demand for tests rise by over 50% in October and November, as drivers given an MOT exemption look to get a test performed at the same time as those normally due MOTs during the period. 



Furlough: The 10% Solution

Published:  28 August, 2020

From Tuesday (1 September), garages that have taken advantage of the Coronavirus Job Retention Scheme will  need to pay 10% of wages so so employees still receive 80% of their pay under furlough.


Automechanika to launch online push in September

Published:  27 August, 2020

Automechanika Frankfurt is set to deliver a deluge of digital content to the garage sector from September in place of the actual show, which is now taking place 14-18 September 2021, a year later than originally planned.


Automotive recruitment firm offers video interviews and profiling

Published:  26 August, 2020

Recorded candidate interviews and candidate profiling are among the new services automotive aftermarket recruitment specialist Glen Callum Associates (GCA) has launched  to help garages and other businesses in the automotive sector  with their recruitment processes.


NBRA calls for Furlough extension

Published:  25 August, 2020

 The National Body Repair Association (NBRA), has called on the government to extend the Coronavirus Job Retention Scheme (CJRS).


Warwickshire garage is 500th AA Prestige member

Published:  25 August, 2020

Warwickshire-based Cross Motor Engineering has become the 500th garage to sign up to garage network AA Prestige, which  has seen a 25% increase in membership over the past 18 months. The network intends to keep on growing too, and is aiming for 1,200 garages in the network by 2021.


Autotech Training doubles MOT Manager courses

Published:  24 August, 2020


Schaeffler releases REPEXPERT podcast

Published:  21 August, 2020

A new REPEXPERT podcast covering practical Health & Safety issues around garages getting back to work, as well as increasingly pertinent technical matters has been issued by Schaeffler.


IMI reports increased interest in automotive apprenticeships

Published:  20 August, 2020

 Ahead of GCSE results day, the Institute of the Motor Industry (IMI) reported a significant uplift in Careers Advisors asking for insight into the career opportunities in the automotive sector.



Surf’s up: Get on top of the digital wave and work deluge says Eurorepar

Published:  18 August, 2020

With the backlog of MOT and repair work now surging into garages, the PSA-backed Eurorepar Car Service (ERCS) network is urging garages to look at updating their digital presence so they can make the best of the opportunity in a changed business landscape.


COVID-19 self-employed support continues

Published:  17 August, 2020

Self-employed mechanics recently saw more COVID-19 funding heading their way.




VARTA joins OESAA

Published:  12 August, 2020

VARTA have joined The Original Equipment Suppliers Aftermarket Association (OESAA) in the UK, joining the likes of Schaeffler, ZF, Denso and HELLA.


Used car sales nosedive in Q2

Published:  11 August, 2020

Even used car sales have not been immune to COVID-19, as new figures from the SMMT showed that sales in the  UK’s second-hand car market fell by by 48.9% in the second quarter of 2020.



Top Technician and Top Garage roll into 2021

Published:  07 August, 2020

Due to the ongoing impact of Coronavirus, the running of Top Technician and Top Garage 2020 is being extended until October 2021, and Aftermarket is using this opportunity to make the competitions bigger and better than ever.


When the Levy brakes: Apprenticeship funding to be hit by recruitment fall?

Published:  06 August, 2020

COVID-19 caused a 75% drop in overall apprentice recruitment across the automotive in June sector with take up in garages and dealerships seeing an even steeper 87% fall, and the IMI has warned this could mean that millions of pounds of Apprentice Levy funding disappears unused back into government coffers.


DVSA encouraging motorists to beat post-exemption rush and get MOT this summer

Published:  05 August, 2020

MOT demand during autumn expected to double following the return of normal testing last Saturday (1 August). To avoid a backlog at garages and take advantage of a summer lull at testing stations, the DVSA is encouraging motorists who took advantage of the MOT exemption to get their car tested as soon as possible.


Demand drives up car sales in July

Published:  05 August, 2020

The trend towards lower car sales resulting from COVID-19 lockdown restrictions seemed to go into reverse during July, with UK new car registations zooming up 11.3%, according to the latest figures from the SMMT.


It's back: Mandatory MOT testing reintroduced

Published:  03 August, 2020


Furlough: Employers now pay National Insurance and pension contributions

Published:  03 August, 2020

 Garages that have taken advantage of the Coronavirus Job Retention Scheme now have to pay a small proportion of the cost of the furlough, with this share rising until the scheme winds up at the end of October.


Thatcham releases long-awaited ADAS repair requirements

Published:  31 July, 2020

 The long-awaited requirements for the safe repair of ADAS-equipped vehicles have been published today (Friday 31 July) by Thatcham Research.


Comline brake pad copper-free cred confirmed

Published:  28 July, 2020

Comline’s brake pads have received an Automotive Aftermarket Suppliers Association (AASA) ‘N’ rating, confirming that the brand’s pads contain less than 0.5% of copper by weight.The rating permits the brand to use the AASA LeafMark ‘N’ icon in promoting its range of all makes brake pads.The AASA LeafMark will be included on Comline promotional material in going forward.


LKQ Euro Car Parts launches cloud-based GMS

Published:  24 July, 2020

As part of its ongoing efforts to future-proof the independent aftermarket, LKQ Euro Car Parts has introduced a new, cloud-based version of its garage management software (GMS), CarSys.


New normal gets WAI helping hand as face mark rule comes into force

Published:  24 July, 2020

With the wearing of face masks mandatory in all retail shops from today (Friday 24 July), WAIglobal UK is offering three types of mask, including the KN95, which has a 95% particle filtration, is CE marked and is recommended to be used for up to 12 hours.


Study shows small business confidence bounce-back

Published:  23 July, 2020

With the end of the MOT extension in sight, and the easing of lockdown meaning more custom coming through the door, you would expect business confidence to rise in the aftermarket. Now, new figures have shown that the proportion of all UK small businesses predicting growth has almost doubled in just three months – from 14% to 27%.


Contactless: VIEWMECH and Payment Assist integration announced

Published:  23 July, 2020

Personalised customer video provider VIEWMECH, which is provided by LKQ Euro Car Parts, has announced a new integration with finance provider Payment Assist that will enable workshops to provide an entirely contact-free customer journey all the way through to payment.



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