The Motor Ombudsman’s new in-house mediation service: “Encouraging” reaction

Published:  01 June, 2021

The Motor Ombudsman says it has received a positive response to its new in-house mediation service, which has been running since beginning of April.

Commenting on how consumers and businesses have taken to the new mediation offering, Colin Bull, Head of Customer Service and Dispute Resolution at The Motor Ombudsman, said: “In the two months that we have been running our mediation service, it has been encouraging to see the number of consumers and businesses that have been so open to engaging in mediation in order to find a route forward that is acceptable for both parties – this is a critical step in helping to preserve a long-standing relationship between the two.”

Colin added: “Although this new initiative is still in its infancy, the feedback so far has been very positive, which is a great foundation on which to build the service going forward.”

For more information, visit the Mediation category on The Motor Ombudsman’s Knowledge Base at TheMotorOmbudsman.org/kb-cats/mediation

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