Focus group findings

2 May 2014  

Cloud-based garage management software CarVue has begun Beta testing in the UK, as the company behind it has released the findings of its focus groups.

Almost three-quarters of independent businesses questioned by Razoom said they wanted the ability to manage their garage in one-place with the added option of viewing information anywhere at any time.  93% of those questioned currently use multiple systems to manage core business elements, including workshop jobs, labour hours, staffing, CRM and invoicing. 66% still use a paper-based system for some of these elements, while 57% use Microsoft Excel for CRM, job tracking and invoicing.

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Alex Knight, Razoom Marketing Director comments: “In the course of identifying our testers, we discovered that the industry was still at different levels of technological maturity. We spoke to a wide range of businesses from one tester who had no systems in place at all, they simply wrote out paper invoices which were provided to their accountant on an annual basis, to a mobile technician who used a web-enabled diagnostic machine, a Windows 8.1 toughbook and carried out all in-the-field operations on an iPad Mini.”

The trial stage is due to finish in May when Razoom will collate the feedback and make amends to the system including additional functionality if possible as identified by the testers.