Training time

2 January 2008  

Aftermarket columnist Brian Taylor says it’s time for garages to seize their destiny and invest in training as part of his regular Devil’s Advocate articles

They had more confidence to tackle diagnostic jobs so less customers were turned away or referred to an authorised repairer.

Their ability to use existing equipment improved so they were able to carry out more jobs without purchasing any new kit.

Their speed and efficiency improved and there were higher satisfaction levels from customers who spent less time hanging around while diagnostics were taking place.

Customers also reported perceiving the garage as being more professional.

Aftermarket and Aftermarket Network columnist Brian Taylor is pictured above right.