Damning verdict

23 August 2010  

A WHICH? report has found “shocking levels of incompetence” in garages across the country following a mystery shopping investigation.

Deflated spare tyre

Deflated nearside rear tyre

Brake fluid at the minimum level

Blown bulb on the reversing light.

48% of garages didn’t spot that the brake fluid was at the minimum level

68% didn’t inflate the nearly flat spare tyre

57% missed the blown reversing light bulb

21% didn’t notice the low pressure in the nearside rear tyre

39% of garages charged customers for screenwash top-ups despite it filled before the mystery shops.