BookMyGarage launches safety recall solution on behalf of Baylis Group

15 March 2026  

BookMyGarage, the online comparison site for MOTs, servicing and repairs, has been appointed by the dealer network Baylis Group to support the management of recalls.

Baylis Group approached BookMyGarage for help to minimise the impact on its customers and employees, and to ease the impact on call centres when a recall is announced. The group also wanted to give customers the option of a one-stop-shop adding items like MOTs or servicing at preferential rates.

A customised version of BookMyGarage’s technology enables affected customers to self-serve and book recall appointments 24/7 through a dedicated online booking system, with slots reserved exclusively for recalled vehicles. The solution also allows booking an annual service, MOT, or repair at the same time for added customer convenience.

In addition, an AI-powered avatar answers safety-related questions in real time, reducing call volume and freeing up dealership staff.

This integrated approach delivers a seamless, efficient experience for both customers and dealerships, combining BookMyGarage’s established platform with the latest AI capabilities.

Baylis Group operates across Gloucestershire, Herefordshire, Worcestershire and South Wales. The new system has been designed to ensure motorists can quickly secure appointments and receive reassurance, reducing any anxiety.

The solution has been designed for scalability, allowing BookMyGarage to support other dealer groups facing similar challenges. Beyond operational efficiency, the engaging digital experience helps strengthen long-term customer relationships.

Jessica Ruddick, Chief Marketing Officer at BookMyGarage, said: “We’re delighted to partner with Baylis Group on this critical initiative. Our technology is already widely used across the industry, and adapting it for recall management has been a natural step. Safety recalls can be a stressful time for many drivers, and we’re proud to help ease that pressure while supporting dealerships with a cost-effective, customer-focused solution.”

Baylis Group Director Julian Bawdon added: “In anticipation of motorists in our areas receiving recall letters, we wanted to ensure we are best placed to deliver the most expedient service possible. By working with BookMyGarage to set up a dedicated website with online bookings direct into our workshops’ diaries, we can put motorists’ minds at rest as well as free up our employees’ time to ensure the day-to-day running of our aftersales departments continues to run smoothly. We have received over 1,000 bookings since launching just over a month ago, so the online booking solution has helped hugely in managing this process. It was a natural choice to team up with BookMyGarage since the company delivers a perfect combination of digital and aftermarket expertise.”

BookMyGarage is ready to roll out this recall booking solution to other dealer partners nationwide.

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