Code update
19 August 2009 THE CHAIRMAN of the Independent Garage Association (IGA) is attempting to lead by example after renewing his workshop’s subscription to the Motor Industry Code of Practice for Service and Repair.
/>Jonas Zambakides runs independent Porsche specialist JZ Machtech in Kings Langley, Hertfordshire. He said he was a long-term supporter of the c
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/>“It provides everything an independent garage needs to handle consumer issues cost-effectively and without the need to make any dramatic changes to the way it operates,” said Jo
/>“The added bonus is that those businesses astute enough to subscribe are benefitting enormously through the added marketing punch that comes through demonstrating your commitment to doing a good
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/>“Good independent garages have nothing to fear and a great way to demonstrate that is by subscribing to the c
/>“Don’t just say you are good at what you do – prove it! I hear too many garages saying they do not need the code as they do everything correctly. If this is the case, they have nothing to fear by signing up.
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/>The code was launched in August last year and currently has around 5,000 memb
/>Chris Mason, the former garage manager and now boss at Motor Codes, said it was important for businesses to concentrate on developing their im
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/>“Sometimes, especially for the smaller independent operator, garages are concentrating so much on their core trade of servicing and repair that customer service and marketing of the business can suffer.
/>“The code offers a low cost solution to both these important matters and has already given those businesses that have subscribed an edge over those who have chosen not to. This is clearly borne out when garages return to renew their subscription for another year,” added Ch
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