22 Jul 2024
The voice of the independent garage sector

Improved customer service

A new powerful HunterNet software module is said to benefit workshops when completing steering and suspension repairs with aligners using the latest WinAlign operating system. It provides reports so receptionists can access alignment results, customers can make decisions about additional work which may be required and customers can be sent results by email. You can use the software to analyse the work taking place in your workshop, including performance indicators and the conversion of opportunities to sales. “As all steering and suspension work should be completed with an alignment check, HunterNet is a valuable addition to a workshop’s armoury,” says Paul Beaurain, managing director, Pro-Align. “Not only can it help to improve customer service levels but its extensive management information capabilities can prove invaluable for those workshops looking to maximise their profitability.”