New ADAS super centre for National Windscreens
8 March 2022 
During April, National Windscreens will be throwing the doors open on its first ADAS super centre, in Slough, which will provide a calibration and fitting hub for the south of England.
National Windscreens already has one of the largest ADAS calibration networks, run through its 100 existing windscreen centres, along with 800 mobile technicians, but according to Regional Managing Director Mark Payne, the opening of the Super Centre increases their reach: “We will be the first organisation in this sector to offer a bespoke fitting and calibration centre with customer hot desks plus eight fitting bays with dedicated ADAS hardware. One of the first initiatives to be trialled is fully electric courtesy vehicles.”
He continued: “We chose Slough as the location for our first UK super centre as it is a densely populated area and in close proximity to the UK’s largest airport.”
The Slough super centre is part of a new approach, as Terry Liddard, Regional Director for the South, observed: “Traditionally, 80% of the jobs completed by our technicians have been done through mobile fitting vans, with 20% done in the workshops. However, as the number of vehicles using ADAS technology increases, these percentages are predicted to change significantly with the majority being done in workshops.”
He continued: “A huge amount of planning and hard work has gone into creating and implementing the strategy that led to the flagship fitting centre in Slough. Windscreens are an integral part of the safety system for vehicles with ADAS, and the implications of vehicle calibration on the customer experience is increasing. This new super centre mirrors the shift in the automotive aftermarket.
Shannon Dempsey, Project Manager for the Slough centre, added: “The team have worked incredibly hard to ensure that the centre provides a fantastic experience for both our customers and our technicians. We have invested heavily in the latest ADAS calibration technology in a much larger facility than that usually associated with the automotive glass repair and replacement sector.”
“National Windscreens operates a continual improvement programme that is committed to understanding the fast-developing ADAS technology and its implications for all stakeholders. This is a critical feature of any strategy for providing a market leading one-stop windscreen replacement and calibration service,” concluded Mark Payne.