NFDA open used car helpline

4 November 2013  

THE NATIONAL Franchised Dealers Association has launched a phone line to deal with complaints about used car sales from its members.

The hotline will be channelled through the NFDA’s ‘Trusted Dealer’ network and will provide an independent point of contact for used car buyers.

Last year the Citizens Advice Bureau claimed that 73% of consumers needing help had issues with used car purchases. The NFDA is quick to point out that ‘only’ 14% of these complaints related to franchised garages – and even fewer to Trusted Dealer members.

In 2011 the then Transport Minister Justine Greening demanded that parts of the motor trade should be more accountable, with independent helplines and ‘trip advisor’-style ratings on websites.

Sue Robinson, Director of the NFDA, said: “The new helpline is an important tool that can help regulate the industry of used car buying whilst also informing customers of their consumer rights”.