The Motor Ombudsman expands presence with new Liverpool hub

14 July 2026  

The Motor Ombudsman has opened a new hub in Liverpool, Merseyside, marking an important milestone in the continued growth of the independent and impartial Ombudsman as it approaches a decade of serving the automotive sector. 

Complementing The Motor Ombudsman’s existing headquarters in London, the move into a facility on Mann Island, next to the River Mersey, is designed to allow the body to attract and recruit high-calibre and experienced staff in a wider geographical area beyond the capital, and meet growing demand from motorists and businesses using its Alternative Dispute Resolution (ADR) service. In the first five months of 2026 alone, The Motor Ombudsman received 23,499 unique consumer cases – a 22% rise compared with the same period in 2025.

The first phase of recruitment will bring 17 additional colleagues into the organisation, increasing The Motor Ombudsman’s workforce to almost 90 employees.

As the organisation continues to grow its profile, the additional hub will also play a key role in forging new relationships and supporting closer engagement with existing Code-accredited garages, dealerships, vehicle manufacturers and warranty providers, while making The Motor Ombudsman more visible across the region.

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “The opening of a hub in Liverpool is a significant and exciting step forward for The Motor Ombudsman, and marks another important milestone in our continued growth. As demand for our ADR service continues to rise, expanding our presence beyond London gives us access to a wider pool of talent, supports the creation of new local jobs in Merseyside, and strengthens the capacity and expertise we need to support consumers and businesses across the automotive sector.”

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