24 Feb 2024

UK MVBEO: Make motorists aware of their rights, IGA urges

Motorists will need to be made much more aware that via the upcoming UK Motor Vehicle Block Exemption Order (MVBEO) they will be free to choose where they get their vehicle repaired, the IGA has warned.

IGA Chief Executive Stuart James observed: “While the draft MVBEO legislation strengthens many areas of the existing MVBER, there are several areas which could be detrimental to consumers unless further clarifications are made.

“Of particular concern is the lack of requirement for in-vehicle messaging to inform customers that they have an alternative solution for servicing via an independent operator. We would also like to see a requirement for authorised repairers to make it clear to consumers that they can choose who services, maintains and repairs their vehicle without invalidating its warranty.”

Another major concern is access to information for repairers, as Stuart noted: “In addition, the MVBEO makes no reference to a mechanism for independent operators to access security related information for repairs. Whilst we understand access to such sensitive information needs an element of control, it is vital that there is a recognised system in place for vetted businesses or individuals to provide these services to consumers to ensure fair competition and timely access to vehicle repairs.”

He added: “As the voice of the UK’s independent garage sector, the IGA has responded to the MVBEO technical consultation with a comprehensive set of recommendations and will continue to provide feedback at every step to ensure that the MVBEO safeguards freedom of choice and fair competition for UK motorists.”

For more information, visit: www.gov.uk/government/consultations/draft-order-the-competition-act-1998-motor-vehicle-agreements-block-exemption-order-2023-mvbeo