TMO and AAG partnership for accredited repairs boost
25 February 2025 
A new partnership aimed at further raising the bar for standards in vehicle servicing and repairs was announced today by The Motor Ombudsman and parts distributor Alliance Automotive Group.
TMO said the move will increase UK coverage of vehicle repairers committed to its Service and Repair Code and availability of its Alternative Dispute Resolution services to businesses and consumers.
AAG, a leading distributor of passenger and commercial vehicle parts to motor factors, garages, franchise networks and public services throughout the UK and Ireland said its formal affiliation with TMO reinforces its commitment to customer service excellence and industry best practice.
The firm’s 1,200-strong UK network of approved garages includes AutoCare, Top Truck, United Garage Services, and NexDrive.
If any member of AAG’s network has an unresolved dispute with a customer, they will be invited to apply for accreditation to TMO’s Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Service and Repair.
‘Common goal’
This can pave the way for putting customers in touch with TMO to help resolve the dispute.
The code, launched in 2008, sets a benchmark of best practice for vehicle maintenance and aims to encourage increasingly higher standards in services, beyond those covered in law.
More than 7,500 vehicle repairers in the UK already adhere to the guidelines.
Bill Fennell, chief ombudsman and TMO managing director, said: “This partnership brings together two prominent organisations in their field with a common goal to move standards forward in the motor industry, and allow more motorists to have access to reputable garages that are committed to excellence.”
Tim Clement, head of workshop solutions at AAG UK and Ireland, said: “This collaboration reinforces our dedication to always raising the bar even higher when it comes to the level of service and work delivered to motorists, and ultimately challenges the status quo.”