22 July 2026The Motor Ombudsman used the recent UK Garage & Bodyshop event as the platform to launch its latest tyre safety campaign. Chris Callander spoke to… Read More
15 July 2025The Motor Ombudsman has scooped up a prestigious award for its tyre safety campaigning. TMO won the 2025 TyreSafe Online and Social Media Award for… Read More
27 June 2025Bill Fennell, chief ombudsman and MD at The Motor Ombudsman, looks at effective ways for garages to navigate the personal burden of receiving complaints from… Read More
5 June 2025The Motor Ombudsman has launched a new partnership with auto industry charity, Ben, to create ‘Steer’ — a quick-reference guide to help businesses support those… Read More
22 April 2025Motorists have been putting off essential car repairs over the past year in a bid to save money, according to the results of a garages… Read More
25 February 2025A new partnership aimed at further raising the bar for standards in vehicle servicing and repairs was announced today by The Motor Ombudsman and parts… Read More
28 January 2025Workshops are being urged not to be tempted to use poorer quality oils, despite rising costs and decreasing business margins. The call, from trade body… Read More
22 December 2024Independent Leeds garage AJ Fleetcare has been crowned the overall national winner of this year’s outing of The Motor Ombudsman’s annual Star Awards. The family-owned… Read More
11 December 2024Customer complaints often have a negative connotation, and while no businesses like receiving negative reviews about the service they provide, they can often be a… Read More
1 October 2024In this exclusive article for Aftermarket, Bill Fennell, chief ombudsman and MD at The Motor Ombudsman, looks at what garages can do to help rebuild… Read More
