25 Feb 2024

Can you hear me knocking?

The ALLDATA Repair Info Centre Service has highlighted a recent hard-to-solve issue on a 2019 Peugeot 208 1.2i that was able to be rectified thanks to its store of information on vehicle faults.

Commenting on the Peugeot in question, Technical Support Specialist Steve Derham observed: “The vehicle owner had been experiencing, what they described, a ‘dull knocking noise’ coming from the front of the vehicle. Bizarrely, though, the motorist would only hear it during warm weather and when the vehicle was at idle. This made the problem difficult to pinpoint and diagnose, making the conversation between technician and customer awkward, potentially.”

He continued: “The cause of the knocking noise was due to internal damage within the vehicle’s front right-hand engine mounting. To rectify, simply, the technician needed to replace the broken mounting, being careful to use the correct VIN number to ensure the correct, modified engine mounting was supplied. Once the part arrived, the technician required a specific torque of 6daNM – information available, of course, on ALLDATA Repair.”

Steve added: “Mercifully, this intervention from the ALLDATA Repair Info Centre Service meant the technician was able to conduct the work and hand the keys back to a relieved and happy customer – no more knocking noises heard.”

ALLDATA Repair offers current OEM mechanical and body repair information and procedures for 118,000 distinct vehicle combinations, encompassing over 96% of the car parc.

 For more information, visit: www.alldata.com/eu/en/repair-europe