26 March 2018In part one, we looked at the start of the ‘diagnostic process.’ The first steps were customer questioning, confirming the fault and knowing the system… Read More
19 March 2018This month’s subject was prompted by a recent conversation with a colleague in Australia. The conversation included an invitation to a technical festival in October,… Read More
5 March 2018Have you ever had that sinking feeling? You know the one. It’s 08:30 on Monday morning and your best technician is walking towards you with… Read More
17 February 2018Being part of Top Technician for the last few years, I have seen many technicians succeed and develop new skills. Typically all are good rounded… Read More
29 January 2018January has to be one of my favourite months of the year. Not only might there be the opportunity to get in a cheeky weekend… Read More
