Drivers’ right to choose vital for garages, says IAAF

The IAAF is pushing for specific new laws for the automotive aftermarket to stop motorists being forced into “expensive manufacturer-controlled” service networks.

The trade association’s call came after a survey indicated widespread support among UK drivers for the freedom to choose where their vehicles are serviced and repaired.

According to research by the IAAF, 92% of drivers believe they should have the right to select their preferred service provider for vehicle service, repair and maintenance.

And 82% of the 1,042 UK drivers surveyed said they supported government action to update legislation and protect consumer choice in the automotive repair market, rather than being locked into using manufacturer-specific service networks.

Competition

Respondents identified the most compelling reason for government intervention as the need to lower maintenance and repair costs through effective competition.

IAAF chief executive Mark Field said ensuring consumers can choose where their vehicles are serviced and repaired is vital for the future of the independent aftermarket and to ensure fair competition in the repair sector.

“As inflation and the cost-of-living crisis continue to strain household budgets, drivers are increasingly concerned about escalating repair costs, making access to affordable independent garages more important than ever.”

Field said the IAAF’s ‘Right to Repair’ campaign aims to secure changes that will ensure the automotive aftermarket remains competitive and accessible to UK drivers while “offering an alternative to potentially higher-priced vehicle manufacturer-specific services”.

“If this right is not protected, we risk a situation where consumers are forced into expensive manufacturer-controlled service networks, ultimately driving up costs for everyone.”