ECP addresses delivery delays

7 May 2020  

 ECP CEO Andy Hamilton took to social media today (Thursday 7 May) to speak directly to customers of Euro Car Parts, to thank them for their patience across the COVID-19 crisis.

In a video posted on Twitter, as well as on Facebook, Andy said: “Sincere apologies to anyone who has been impacted in delays for orders. Now we are back to kind of normal working conditions, I’d say ‘new’ working conditions, orders are back on track now. If you are still waiting, please bear with us. We are working through the backlog that was created near the start of this.  

“The customer services team have obviously seen a massive increase in contact during this time. They are doing their utmost to support and get through, and we will get ourselves in a position where we can supply those goods to you.”  

Andy continued: “Thank you for your ongoing understanding and patience, and we are incredibly proud of the way that the team has responded. We had to change the organisation pretty substantially over the last few weeks.

 He added: “We also do a lot of work with the emergency services, and with the roadside recoveries. So, we are trying to ‘Keep Britain Moving’ as much as we can.”