Eurorepar launches customer service training course

27 July 2021  

Garages that belong to the Eurorepar Car Service network can now take advantage of an exclusive new customer service training course. The course, available online through the Stellantis Performance Academy, is made up of seven video modules, with each covering a different stage of the customer journey.

Nick Taylor, Head of Network & Business Development at Eurorepar Car Service, said: “Customer service is king in the motor trade, and it is often the difference between retaining a customer and losing them to someone else. Throughout the customer journey there are a number of touchpoints where the relationship can break down, but applying some best practice techniques can turn those awkward confrontations into rewarding interactions.

“The Customer Service Training course is all about equipping our members to not only win more business, but to retain it and keep moving forward. I encourage all our members to take the online course and brush up on their skills.”

He added: “The course can be taken at your own pace and is split into short modules to make the content easier to digest and learn.”

For more information about Eurorepar Car Service, go to www.eurorepar.co.uk