Franchise menu blunder

2 March 2012  

NISSAN cars have released a list of menu servicing options available through its franchise dealer network that claims to have service options at prices ‘to make independent garages squirm’.

However, a closer look at the menu options available suggests that independent garages have little to worry about. Although a ‘Bronze’ level service includes an oil and filter change, as well as a cursory check of the tyres, brakes, auxiliary belts and a short road test, motorists will have to fork out another £60 if they want a replacement air filter and a set of standard spark plugs (platinum plugs cost extra).  This level of service includes a check (but not replacement) of the cambelt.

Additionally, if motorists would like brake fluid or coolant changed, the price bumps up a further £60 to £229 – though this level of service does include emissions checks including adjustments to the crankcase breather and the ignition system where possible.

The new servicing policy was announced in a release with the unfortunate headline ‘Fix the price, not the car’ – suggesting that the car remains unfixed.