18 Apr 2024

Going mobile: The Motor Ombudsman expands Code coverage

Mobile mechanics, tyre fitters, and smart repairers will now be covered by The Motor Ombudsman’s Motor Industry Code of Practice for Service and Repair, as a result of an expansion timed to coincide with the 15th anniversary of the launch of the code on 23 May 2008.

Until now, accreditation was applicable only to physical sites of independent garages, franchise dealer workshops, and body repair centres.

According to Chief Ombudsman and Managing Director of The Motor Ombudsman Bill Fennell, the move was prompted by the growing use of mobile mechanics, which became more popular with motorists since the pandemic: “It is essential that our Codes of Practice evolve in line with the direction of the industry and vehicle ownership trends. Mobile mechanics and repairers provide an important and valuable service to consumers, and expanding our Service and Repair Code to encompass this area of the market gives motorists an even greater level of protection and recourse when getting their vehicle repaired. Conversely, mobile mechanics will have an automotive authority to consult for information and expertise on managing disputes swiftly and effectively.”

For more information, visit: www.TheMotorOmbudsman.org