Hella Gutmann unveils top 10 most-ticketed remote diagnostic jobs
New data released by Hella Gutmann has revealed that the most common workshop task performed using its macsRemote Services is the replacement of the steering assistance module.
The latest analysis also showed that front radar module replacement and front radar calibration rank second and third in the top 10 list of the most ticketed remote diagnostic tasks.
Julian Goulding, Hella Gutmann’s head of sales, said: “Through Hella Gutmann’s macsRemote device, garages gain access to our team of remote experts who can help them complete jobs requiring dealer tools. Our top 10 shows the breadth of work Hella Gutmann is enabling garages to take on.”
The top 10 most ticketed macsRemote tasks were:
- Steering assistance module replacement
- Front radar module replacement
- Front radar calibration
- Front camera calibration
- Headlight module replacement (single headlight)
- Engine control module flash programming
- Airbag module replacement
- Key transponder programming
- Remote diagnostic support
- Adblue warning reset
Hella Gutmann’s macsRemote Services gives workshops the OE capability to carry out calibrations and coding on vehicles via remote connection.
“Where they were previously locked out of jobs because of lack of data or access authorisations, or because the vehicle is too new for their usual diagnostic tools, garages can now call on Hella Gutmann’s remote experts,” Goulding said.
“You simply connect the macsRemote device to the car and create a job ticket through the Hella Gutmann online portal. At this point, our technical experts can access all the vehicle’s electronic systems remotely and perform tasks using vehicle manufacturer diagnostic equipment.”
With no ongoing licence charges, it is a cost-effective pay-as-you-go solution. “As well as meaning garages provide a more complete offering for customers, workshops can also boost profits,” Goulding said.
“Jobs can be carried out in-house at a competitive price, instead of being passed up or passed along. It’s a win-win for everyone.”