12 Jul 2024
The voice of the independent garage sector

MAM solutions “pivotal part” of Northumberland factor success

The owners at Northumberland-based Cramlington Car Parts say they have been really impressed by the way Autopart Online and Autocat have helped the business keep expanding.

The single-site motor factor started using Autopart Online and Autocat from MAM Software in April 2020. Steve Wilson, Director of Cramlington Car Parts, commented: “There are so many benefits to using Autopart Online. From a space saving perspective, we’re a one-branch business so it didn’t make much sense for us to host all our own servers. With the cloud, MAM takes care of all this on our behalf.”

When the first national lockdown was brought in during March 2020, the cloud also delivered unexpected advantages, as Cramlington Car Parts were able to have the latter stages of its implementation carried out remotely.

“Thankfully, we were at a point where we were able to go live. MAM’s Professional Services team was available whenever we needed them and offered remote assistance, but the system was so intuitive we could easily pick it up as we went along.

“We’re relying on Autopart and Autocat for absolutely everything we do – they are a pivotal part of our business. Processes are now at least twice as quick as they were with our old system. We use the software for all our business needs, including quotes, sales and order processing.”

Autocat, MAM Software’s electronic parts catalogue, has also become a core part of Cramlington Car Parts’ day-to-day business. The retail side of Cramlington Car Parts has thrived over the past 12 months, and being able to access Autocat has helped the business remain both competitive and efficient: “Quite simply,” Steve emphasised, “we couldn’t do without Autocat. It’s essential for the industry, as we need it for absolutely everything we do – you might as well close down if you haven’t got it!”