23 Feb 2024

The Motor Ombudsman launches 2023 Star Awards

The 2023 Star Awards, which includes the Garage Star and Customer Service Star accolades, both run by The Motor Ombudsman are now open for customer nominations, with over 7,000 Motor Ombudsman-accredited franchise dealerships, independent garages and body repair centres across the UK eligible to be put forward by motorists.

There are eight Garage Star trophies up for grabs, covering the various regions of the UK, while there are three Customer Service Star Awards available.

Entries can be submitted by customers until 15 October 2023,. From the nominations, a shortlist of three names will then be compiled by The Motor Ombudsman for each of the 11 awards available in the contest.. The finalists will then be passed to a panel of judges to collectively decide the respective trophy winners for this year’s Garage Star and Customer Service Star Awards, as well as the two highly commended entries for each of the categories.
The National Garage Star Award will be presented at a ceremony taking place at the Houses of Parliament. Top award winners will also receive £2,000 worth of vouchers, as well as marketing exposure, including a bespoke video filmed at their premises to highlight their achievement.

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “We are delighted to re-launch our search for this year’s Garage and Customer Service Stars, and to shine the spotlight on those who have gone beyond the call of duty. The Star Awards are the perfect platform to bring these good news stories to the fore, and for the businesses and individuals involved to be publicly recognised for their high standards of service provided to motorists.”

Bill added: “As we continue to evolve the prominence of our Star Awards, we are also very pleased to be partnering with the Chartered Trading Standards Institute to formally honour the winner of the 2023 National Garage Star Award in a very special setting. Based on the high calibre of last year’s entries, we expect this year’s accolades to be another closely fought contest, and we look forward to reading more great nominations from across the motor industry.”

For more information about The Motor Ombudsman’s Star Awards, or to nominate a business, go to: www.TheMotorOmbudsman.org/Awards