Why complaints matter to your business

11 December 2024  

Customer complaints often have a negative connotation, and while no businesses like receiving negative reviews about the service they provide, they can often be a motivation for positive change.

In the latest issue of Aftermarket magazine Bill Fennell, chief ombudsman and MD at The Motor Ombudsman, looks at how embracing customer complaints can act as a catalyst for positive change for businesses.

Read the article here.