INEOS signs up for TMO standards accreditation

INEOS Automotive has become the latest company to sign up to The Motor Ombudsman’s Motor Industry Code of Practice for new cars.

INEOS joins a portfolio of 45 vehicle manufacturers in the UK with accreditation to TMO’s Chartered Trading Standards Institute-approved Motor Industry Codes of Practice for new cars and vehicle sales.

Accreditation means pledging to go beyond standards required by law with regards to the provision of new vehicles and new car warranties, including ensuring that spare parts are made available once a new model is launched.

INEOS Automotive is a subsidiary of INEOS, a leading manufacturer of petrochemicals, speciality chemicals and oil products.

The 4X4 maker’s accreditation under the Vehicle Sales Code covers consumers configuring and ordering any model from the marque’s expanding Grenadier line-up directly via the INEOS Automotive website.

Bill Fennell, TMO chief ombudsman and MD, said INEOS’ accreditation comes as part “of our overriding goal of continuing to drive standards even higher in the automotive sector and shaping best practice for the benefit of businesses and consumers”.

Fennell said in an exclusive article for Aftermarket, published in May, that cost of living pressures were a likely key driver in the record number of service and repair cases referred to TMO’s alternative dispute resolution service in a single quarter.