business 
10 March 2014
Licence to service
10 March 2014The garage industry has taken a beating recently, with claims that the profession is rife with cowboys who will take their customers for a ride,… Read More
15 Nov 2026
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The voice of the independent garage sector
business
business 
3 March 2014
Euro 5 what’s it all about?
3 March 2014By Neil PattemoreThe legislation is based on Competition Law and is enforced as part of the vehicle’s type approval requirements for new models since September… Read More
business 
26 February 2014
Marketing mindset
26 February 2014By Andy VickeryMany of the garage owners I talk to have been in business for anywhere up to thirty years or more. They’ve seen really good… Read More
business 
24 February 2014
Poor service costing you money?
24 February 2014By Steve ScofieldCustomer service skills have become essential for virtually everyone in today’s automotive aftermarket, be this at the parts counter or in service receptions… Read More
business 
7 February 2014
A wasted opportunity
7 February 2014All businesses create waste and it’s increasingly important you deal with it correctly because of the legal aspects and the fact that customers expect their… Read More
business 
27 January 2014
Can the MOT make you money?
27 January 2014From a purely business case perspective, there are reasons for business managers to question why they should embark on opening an MOT test station but,… Read More
business 
7 January 2014
Cloud’s the future
7 January 2014Tech info firm Autodata is set to move to the ‘cloud’. The firm is set to move its product away from the CDs, downloads and… Read More
business 
20 December 2013
Customer care pays dividends
20 December 2013By Andy VickeryOften, when I’ve talked to garage owners, I’ve asked them, “What emotions do you think go through the mind of your customers before… Read More
business 
12 December 2013
I can’t charge for diagnostics
12 December 2013As I go around the country talking to mechanics about diagnostics, a couple of statements keep coming up – ‘There’s no money in diagnostics,’ or,… Read More
business 
6 December 2013
A question of safety
6 December 2013Are there many serious accidents from vehicle lifts collapsing?No, they are unusual when you consider the number of lifts in use every day. We know… Read More