4 December 2013By Neil PattemoreI was once told that business is easy – if only it wasn’t for customers and staff. Unfortunately, most businesses cannot operate without… Read More
26 November 2013By Andy VickeryOften, when I’ve talked to garage owners, I’ve asked them, “What emotions do you think go through the mind of your customers before… Read More
25 November 2013By Greg WhitakerOn one side of the argument we have readers such as workshop owner Tom Williams of White Heather Garage, who noted: “The debate… Read More
11 November 2013Andy VickeryWhat the customer actually wants is help with problems, a courteous and attentive service and people they can trust (as they would get in… Read More
24 October 2013There are many pressures on garages to invest in the most up to date diagnostic equipment and software. It can be a big decision which… Read More
3 July 2013A new 3,000sq ft electronic manufacturing facility at Standard Motor Products Nottingham HQ is making a custom programme of components, starting with Intermotor and Fuel… Read More
