Codes of practice

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TMO unveils ‘refreshed’ motor industry codes of practice

25 June 2025

The Motor Ombudsman has unveiled its newly updated Motor Industry Codes of Practice to broaden their scope to meet the challenges of the changing face… Read More

Codes of practice complains customer service repair The Motor Ombudsman

Economic woes fuel surge in service and repair complaints

25 April 2024

Cost of living pressures are a likely key driver in the record number of service and repair cases referred to The Motor Ombudsman’s alternative dispute… Read More