The voice of the independent garage sector
Business
The Financial Ombudsman Service wants YOU
30 March 2020The Financial Ombudsman Service (FOS) exists to help individuals and SMEs seek redress against financial organisations such as banks, insurers, pension providers and investment firms. Read More
Dealing with customer complaints
19 March 2020Running any business, and perhaps more so a service business like an independent garage, you have to learn to recognise there are different types of… Read More
Evo to evolution: Performance 3000
1 February 2020When Aftermarket visits a garage, we usually find ourselves in a polished, visit-ready environment. At the very least, they will shove the clutter in a… Read More
Powering up your future business
4 January 2020Life never stands still and this also applies to vehicle design and the subsequent diagnostic and repair requirements. Any workshop business that does not evolve… Read More
Understanding customer relationship management (CRM)
4 December 2019Have you ever sat back and thought about the basis of our relationship with the vehicle owner? Do you truly understand the real nature of… Read More