15 Nov 2026

The voice of the independent garage sector

Latest Issue Archive Subscribe

TOPTECH / TOP GARAGE / TOP APPRENTICE

DIGITAL GUIDE

customer

areas coming customer interrupt main

Disarming an angry customer

13 December 2022

As we saw in the last issue, the first step is to let angry customers talk uninterrupted, but rarely will a customer say everything in… Read More

car CEO COO customer GSF

GSF Car Parts appoints Sukhbir Kapoor as President/COO

30 November 2022

Sukhbir Kapoor has been appointed President and COO at GSF Car Parts, as well as as an Executive Director of parent company Uni-Select. Sukhbir was… Read More

autoelectro business customer day i

Motor factor commends Autoelectro returns policy

7 November 2022

Autelectro’s way of doing business has been praised by one of its long-term motor factor customers. According to Matthew Pope, Business Development Director at Yorkshire-based… Read More

channel coatings crm customer customers

New Head of Channel at LKQ Coatings

24 October 2022

LKQ Coatings has named Jodie Mullard as its new Head of Channel, who brings over 10 years’ experience to the role via marketing, customer experience… Read More

company customer director HORNGROUP HQ

New MD for PCL

24 October 2022

PCL has named Lee Wright as its Managing Director who will be based at the company’s Sheffield HQ, as part of a wider management restructure. Read More

business customer day digital garages

Digital systems can take garages to the next level

10 October 2022

Advances in technology mean that the day-to-day jobs of technicians are evolving constantly. It is easy to see how technological skills, understanding and equipment are… Read More

common complaint crank customer fault

Common people

1 December 2021

How do you go about diagnosing a common fault that you have seen before and all the symptoms match? Do you go ahead and fit… Read More

added aftersales customer customers independent

TPS to offer Vehicle Vision Aftersales video system

30 November 2021

TPS is set to offer Vehicle Vision’s Aftersales service camera software to its 2,000 independent garage customers.The system enables independent garages to create pre-recorded walk-around… Read More

course customer eurorepar head modules

Eurorepar launches customer service training course

27 July 2021

Garages that belong to the Eurorepar Car Service network can now take advantage of an exclusive new customer service training course. The course, available online… Read More

booking bookings customer data DVSA

TechMan unveils MOT Data Refresh function

25 June 2021

Data Refresh, a new service which ensures customer information is up-to-date, has been added to the TechMan garage management systemLeo Freebairn of TechMan said: “Our… Read More